FAQ - Troubleshooting

Issue: GridTracker Map Doesn’t Show all Your QSOs (or Live Data or even PSK data)
Issue: GridTracker QSO Status (and Map) Shows an “Incorrect” Count of QSOs
Issue: You’re not hearing audio alerts from GridTracker
Issue: You can’t seem to get the Call Roster feature to initiate transmissions (to answer a CQ.)
Issue: PSK Reporter spots are gone and now I’m seeing areas of various colors.

Issue: GridTracker Map Doesn’t Show all Your QSOs

(or Live Data grids or even PSK data)

Action:  You have almost certainly (inadvertently)  limited the display of your Logbook data.

  • Check Map View Filters to see if you have limited the band/mode/propagation/or data settings to limit the data the map shows

  • Check your Settings>Logging settings to see if you are automatically importing data you want from local and/or internet sources

  • Check the  Settings>Logbook menu to see if you have enabled the “Working Callsigns” and or
    “Calendar” options.  If you have enabled “Working Callsign(s)” then make sure your callsign is entered correctly in the box.

Action: You may have inadvertently pressed the MH4/MH6 button on the control Panel. You may have switched from MH4 (displaying a Maidenhead resolution of 4 digits such as EM79) to MH6 (6 digits such as EM79vq). Select the MH4/MH6 button and see if your “missing” grids return.

Issue: GridTracker QSO Status (and Map) Shows an “Incorrect” Count of QSOs

Action:  You have almost certainly selected an option that affects the display of your Logbook data.

  • Check your Settings>Logging settings to verify you are automatically importing data you want from local files and/or internet sources

Issue: You’re not hearing audio alerts from GridTracker

Action:  Check to make sure that you haven’t inadvertently clicked the “Audio Mute” button in the GridTracker Features menu to turn mute the program sound.

Issue: You can’t seem to get the Call Roster feature to initiate transmissions (to answer a CQ.)

Action:  Review the settings requirements listed in the Configuring WSJT-X for GridTracker and make sure all of them are turned on.

Issue: PSK Reporter spots are gone and now I’m seeing areas of various colors.

Action: You may have inadvertently pressed the “H” key on your keyboard and enabled the Heat Map mode. Press “H” again to toggle back to the spot mode.